Privacy & Cookie Policy

1. Who We Are

Euro Biom Ltd is a pharmaceutical wholesale distributor registered and operating in the United Kingdom. Our registered address is Unit-5 Skyport Drive, Harmondsworth, London, UB7 0LJ, United Kingdom.

For all data protection enquiries, please contact us at: work@eurobiom.co.uk

2. What Data We Collect

We may collect the following personal data when you use our website or submit an enquiry:

• Name and job title
• Organisation or company name
• Email address and phone number
• Country of destination and supply requirements
• Message content submitted via our contact form
• Technical data: IP address, browser type, pages visited, time on site (via Google Analytics)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries, processing and responding to pharmaceutical supply enquiries submitted via our contact form
• To fulfil orders, managing supply agreements and logistics communications
• To improve our website, using anonymised analytics data to understand how visitors use our site
• Legal compliance, maintaining records as required by pharmaceutical regulatory authorities (MHRA) and applicable law

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Legitimate interests, responding to business enquiries and managing customer relationships
• Contract performance, processing data necessary to fulfil or negotiate a supply contract
• Legal obligation, retaining records required by pharmaceutical regulations
• Consent, for cookies and analytics (you may withdraw consent at any time)

5. Cookie Policy

Our website uses cookies to improve your experience and help us understand how visitors use our site. Below is a summary of the cookies we use:

Cookie	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes users for traffic analysis	2 years
_ga_*	Google Analytics	Maintains session state for GA4	2 years
eb_cookie_consent	Euro Biom	Stores your cookie consent preference	1 year

Managing Cookies

You can control cookies through your browser settings. Disabling analytics cookies will not affect the functionality of our website. You can also withdraw your consent at any time by clearing your browser cookies.

For more information on managing cookies, visit aboutcookies.org.

6. How We Share Your Data

We do not sell, rent or trade your personal data. We may share data with:

• Service providers, Formsubmit.co (form processing), Google Analytics (website analytics). These providers are contractually bound to protect your data.
• Regulatory authorities, MHRA or other bodies where legally required
• Professional advisers, legal, accounting or compliance advisers where necessary

7. Data Retention

We retain personal data only as long as necessary:

• Enquiry data: up to 3 years from the date of last contact
• Customer/supply records: 7 years (legal and regulatory requirement)
• Analytics data: 26 months (Google Analytics default)

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access, request a copy of the data we hold about you
• Right to rectification, request correction of inaccurate data
• Right to erasure, request deletion of your data (subject to legal obligations)
• Right to restrict processing, request we limit how we use your data
• Right to data portability, request your data in a portable format
• Right to object, object to processing based on legitimate interests
• Right to withdraw consent, withdraw consent for cookies or marketing at any time

To exercise any of these rights, please contact us at work@eurobiom.co.uk. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data transmission.

10. International Transfers

Some of our service providers (such as Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact & Complaints

For any privacy-related questions, contact us at: work@eurobiom.co.uk

You also have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113